This page intends to allow customers to quickly access our SLAs for reference. Please note a signed agreement is required for customers for a contractual version.
The AsInt Service Level agreement can be downloaded here for signature.
This is a Service Level Agreement (SLA) between AsInt and its software solutions users. This document identifies the services provided and the expected level of services between by AsInt for commercially engaged customers.
Please note this page is for reference to our customers. A signed agreement is required for commercial engagements.
Subject to review and renewal annually.
The purpose of this SLA is to specify the requirements of the SaaS service as defined herein with regards to:
This section specifies the contractual parameters of this agreement. Once an agreement is signed with a customer, you can expect the below.
The Key Performance Indicators (KPIs) will vary based on the Application Type, and Cloud-based Software-as-a-Service (SaaS) and mobility.
SaaS Monthly Commitment
The AsInt Mobile applications are currently freeware and therefore are excluded from the above SaaS KPIs. However, they are very reliable and also achieve a 99% uptime.
When submitting an item, users can define the Priority. By default, the Priority is set to Important.
Note: As the AsInt team performs the initial triage of the issue, we reserve the right to change the Priority based on the below definition.
Critical, Priority 1
Urgent, Priority 2
Important, Priority 3
Recommendation, Priority 4
Critical, Priority 1
Urgent, Priority 2
Important, Priority 3
Recommendation, Priority 4
This SLA is subject to the following exceptions and special conditions:
Customer responsibilities:
AsInt responsibilities:
*Note – We plan to start providing 24-hour support during the working days of Monday through Friday via the support desk by June 2024.
The Annual SaaS (Software as a Service) fee covers:
Contracted Professional Services that are man-hour related services. Examples of this include:
These services are covered under the professional services terms and conditions and not the software license and support agreement.
A Higher Form of
Asset Intelligence
AsInt brings a fresh take on the design of mechanical integrity and reliability software with faster, more intuitive functionality for the multi-device generation.
© Copyright 2024, All Rights Reserved by AsInt, Inc.