Known Issues
A list of any known issues and work arounds can be found here. Known issues are items we are aware of but have not released any software changes just yet.
AUGUST 20, 2023 TO AUGUST 29, 2023
There is an ongoing issue with the Asset Strategy Development (ASD) app, which may be affecting you.
Users are able to fill in the data and save it, but the app is not persisting the data. This issue is mainly affecting the fields with the drop-down or lookup option.
This is an issue from the SAP’s end, and we have raised a High-priority ticket, Case ID: 707625 / 2023, with them.
Complete Outage = No.
Isolated User Impact = Yes to regions.
Fixed = Yes
Outage Duration = 9 Days
APRIL 12, 2023
SAP service outage impacted all SAP AIN and SAP ASPM customers.
Complete Outage = Yes.
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 12 hours
FEB 6, 2023
SAP service outage with EU hosted customers.
Complete Outage = No, only EU hosted customers.
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 3 hours
NOV 22, 2022
SAP service outage with EU hosted customers.
Complete Outage = No, only EU hosted customers.
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 6 hours
NOV 21, 2022
SAP service outage with EU hosted customers.
Complete Outage = No, only EU hosted customers.
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 6 hours
NOV 7, 2022
SAP has deployed a new launch pad theme and new user controls. AsInt is adjusting the launchpad to point to new theme and user controls.
Complete Outage = Yes, user sees no tiles when logging in.
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 4 Hours
FROM OCT 20, 2022 TO OCTOBER 21, 2022
SAP ASPM Checklist is not working correctly, causing time out issues. AsInt is working with SAP team with a very high status to get it resolved.
Raised SAP ticket of 784607 / 2022 ASPM service outage [403 Forbidden]. From SAP “One is that the checklist app is not working as expected and few APIs are responding with 500 server error. We found a fix for this and will be providing a hotfix today.”
Complete Outage = No, other Equipment, Location, etc…Apps are working
Isolated User Impact = No, impact is global
Fixed = Yes
Outage Duration = 18 Hours
FROM OCT 4, 2022 TO OCT 5, 2022
SAP North America data center seems to he having issues for US10 in Virginia. Raised SAP ticket of 716718 / 2022 ASPM/AIN Not working in US10 Region very high.
AsInt also released a bug on the General Selection. The user could get into a loop and had to cancel out when creating a new assessment.
Complete Outage = No
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 8 Hours
FROM APRIL 24, 2022 TO APRIL 29, 2022
SAP provided a monthly release to the SAP IAM suite that caused the Equipment level attributes not to load. A ticket was raises with SAP and they were able to resolve it by the following weekend.
Complete Outage = No
Isolated User Impact = Yes
Fixed = Yes
Outage Duration = 4 Days