Introduces a new Root Cause Analysis (RCA) application providing a structured, auditable, and repeatable approach to failure and incident investigations.

• Supports RCA for safety, health, and environment (SHE) incidents, unplanned downtime, production losses, equipment failures, and process deviations.
• Enables RCA creation, editing, review, approval, and publishing within a guided workflow.
• Supports structured cause analysis methodologies including Why–Why and Fishbone (Ishikawa).
• Allows definition of clear problem statements with detailed event context, known or unknown failure modes, and asset/location association.
• Maintains traceability across event → cause → recommendation → action.

Recommendation Management

• Enables creation of corrective and preventive recommendations linked to identified causes.
• Supports task creation and tracking with full change history for auditability.
• Recommendations can be converted to SAP Notifications or implemented through SAP Maintenance Plans.
• Tracks recommendation and task status from creation through implementation.

Status & Governance

• Supports RCA lifecycle management including draft, review, approval, and publish states.
• Provides standardized assessment and recommendation statuses to ensure controlled execution.
• Enforces mandatory steps such as assessment creation, technical object assignment, and recommendation definition.
• Supports approval and sign-off prior to publishing an RCA.

Integration & Traceability

• Integrates with SAP S/4HANA Maintenance and Service data.
• Displays and supports search on External SAP Notification, Order, and Equipment IDs.
• Enables direct cross-referencing between RCA records and related IntelliSuite applications.

User Experience

• Available as a web-based application.
• Provides intuitive navigation across RCA steps with clear visibility into RCA status and progress.
• Supports attachment of documents, images, and external links as supporting evidence.
• Guided workflows, configurable roles, and templates are planned as part of the future roadmap.